The tile-dealerhq.co.uk website (the 'Website') is owned and operated by Horncastle TilesLimited, We are committed to providing users with an Internet experience, which respects their privacy. We adhere to the requirements of the UK Data Protection Act 1998.
We require personal details such as your name, address, e-mail, credit card, product and order details so that we can process your order and administer your account (including taking steps to prevent fraud).
In order that we can monitor and improve your shopping experience, we use certain information about how you browse and search and buy from the site, when you use the site, including details of your domain name and IP address, operating system, browser, version, cookie details (see below) and the website that you visited prior to our site.
To do this we place cookies on your computer that collect information on our behalf, we use this information to constantly improve our services and your shopping experience.
Cookies are small pieces of information stored by your browser on your computer's hard drive. We use cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and determine the most popular areas of our Website, and carry out market research.
We also use cookies to personalise your visit to our Website and make it more user-friendly, for example by allowing us to save your password so that you do not have to re-enter it every time.
Most web browsers automatically accept cookies, though you do not have to. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Please remember that by disabling cookies you may not be able to place an order on this Website.
For more information about cookies and your rights, please refer to: www.allaboutcookies.org.
If you check the relevant box under 'options' on your Account Registration page, we will also use your details to keep you up to date with information on the products, services and special offers offered by HorncastleTiles Limited. If, after you have registered, you do not want to receive marketing information from Horncastle Tiles Limited, then you can unsubscribe at any time by either:
Unless it is necessary to fulfil your order (including for the delivery of goods and services you have ordered by third parties), we will not provide your personal information (i.e. information you supply that identifies you) to any third party without your consent, or unless we are required to do so by law.
Ways in which we might use your information to fulfil your order may include passing it on to employees and agents of the company to administer any accounts, products and services and passing it on to a technical partner to carry out processing of your personal information on our behalf.
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
We may supplement the information that you provide to us with information that we receive from third parties, for example, collected from other members of your household.
Please note that all products and services are supplied subject to our Terms & Conditions of Sale.
If you have any comments or queries in connection with our privacy policy, please contact our Customer Services team.